Refund & Cancellation Policy

1. Introduction

This Refund and Cancellation Policy ("Policy") applies to all users of the AnalyzAX app and services operated by Autoom Studio (AUTOOM STUDIO (OPC) PRIVATE LIMITED) ("we," "us," or "our"). This Policy is aligned with Autoom Studio's refund and cancellation policy standards and is compliant with the Consumer Protection Act, 2019 of India.

By purchasing any plan or service from us, you agree to be bound by this Policy. Please read this Policy carefully before making a purchase.

2. Refund Eligibility

3. Refund Process

4. Refund Timelines

Total Timeline: Refunds typically take 10-15 business days from the date of approval to appear in your account.

5. Cancellation Policy

5.1 Service Cancellation

You may cancel your account at any time by contacting us at connect@autoomstudio.com. Upon cancellation:

• Your account will be deactivated immediately
• You will lose access to all paid features and reports
• Your data will be retained for 30 days, after which it may be permanently deleted
• No refunds will be provided for cancellations after the refund eligibility period

5.2 Evaluation Cancellation

You may cancel an ongoing evaluation at any time. However:

• Cancelled evaluations do not count towards your plan limits
• You can start a new evaluation at any time
• Partial evaluation data may be saved for your reference

6. Refund Method

Refunds will be processed using the same payment method you used for the original purchase:

• Credit/Debit Cards: Refunded to the same card (5-7 business days)
• UPI: Refunded to the same UPI account (3-5 business days)
• Net Banking: Refunded to the same bank account (5-10 business days)
• Digital Wallets: Refunded to the same wallet (3-7 business days)

If the original payment method is no longer available, please contact us to arrange an alternative refund method. Additional verification may be required.

7. Partial Refunds

In exceptional circumstances, we may offer partial refunds at our discretion. Partial refunds may be considered if:

• You have used only a portion of your purchased plan
• Technical issues prevented you from using the service as intended
• There was a service disruption that significantly impacted your experience

Partial refunds are calculated on a pro-rata basis and are subject to our review and approval.

8. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider, we reserve the right to:

• Immediately suspend or terminate your account
• Dispute the chargeback with relevant documentation
• Pursue collection of any outstanding amounts

We encourage you to contact us directly to resolve any issues before initiating a chargeback, as we are committed to resolving disputes amicably.

9. Consumer Protection Act, 2019 Compliance

This Policy is compliant with the Consumer Protection Act, 2019 of India. As a consumer, you have the right to:

• Receive accurate information about products and services
• Be protected against unfair trade practices
• Seek redressal against unfair or restrictive trade practices
• File a complaint with the appropriate consumer forum if you are not satisfied with our resolution

If you are not satisfied with our refund decision, you may file a complaint with the Consumer Disputes Redressal Commission in your jurisdiction.

10. Contact for Refund Requests

For refund requests, questions, or concerns regarding this Policy, please contact us:

11. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. Material changes will be communicated to you via email or through a prominent notice on the Service.

Your continued use of the Service after any changes constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically.